{"id":26,"date":"2024-12-19T04:22:31","date_gmt":"2024-12-19T04:22:31","guid":{"rendered":"https:\/\/chilgozaforge.co.uk\/?page_id=26"},"modified":"2026-07-14T09:57:12","modified_gmt":"2026-07-14T09:57:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/exoticaforged.com\/?page_id=26","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26\" class=\"elementor elementor-26\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f446453 e-flex e-con-boxed e-con e-parent\" data-id=\"f446453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-218d0efa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"218d0efa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"flex-direction: column;\"><p><strong>Return &amp; Refund Policy<\/strong><\/p><p><strong>Last Updated:<\/strong> May 2026<\/p><p>Thank you for shopping with Exotica Forged.<\/p><p>We value customer satisfaction and aim to provide a fair and transparent returns process. Please review our Return &amp; Refund Policy carefully before making a purchase.<\/p><p><strong>Interpretation and Definitions<\/strong><\/p><p><strong>Definitions<\/strong><\/p><p>For the purposes of this Return &amp; Refund Policy:<\/p><p><strong>Company (&#8220;We&#8221;, &#8220;Us&#8221;, &#8220;Our&#8221;)<\/strong> refers to Exotica Forged Ltd.<\/p><p><strong>Goods<\/strong> refers to the products available for purchase through our website.<\/p><p><strong>Orders<\/strong> refers to requests made by customers to purchase Goods.<\/p><p><strong>Service<\/strong> refers to the Exotica Forged website.<\/p><p><strong>Website<\/strong> refers to Exotica Forged.<\/p><p><strong>You<\/strong> refers to the customer purchasing or using our products and services.<\/p><p><strong>Your Order Cancellation Rights<\/strong><\/p><p>You have the right to cancel your Order within 14 days without providing a reason.<\/p><p>The cancellation period expires 14 days after the day you receive the Goods, or when a third party nominated by you (other than the carrier) receives the Goods.<\/p><p>To exercise your cancellation rights, please contact us with a clear statement of your decision.<\/p><p><strong>Contact<\/strong><\/p><p>Email: <a href=\"mailto:hello@rapidrisetech.com\">hello@rapidrisetech.com<\/a><\/p><p>Refunds will be processed within 14 days after we receive and inspect the returned Goods. Refunds will be made using the original payment method unless otherwise agreed.<\/p><p><strong>Conditions for Returns<\/strong><\/p><p>To qualify for a return:<\/p><ul><li><p>Goods must have been purchased within the last 14 days.<\/p><\/li><li><p>Goods must be unused and returned in their original packaging.<\/p><\/li><li><p>Goods must be in resalable condition.<\/p><\/li><\/ul><p><strong>Non-Returnable Items<\/strong><\/p><p>The following items cannot be returned:<\/p><ul><li><p>Custom-made or personalized products.<\/p><\/li><li><p>Engraved products.<\/p><\/li><li><p>Commissioned pieces.<\/p><\/li><li><p>Products damaged through misuse or improper handling.<\/p><\/li><li><p>Items that have been altered after delivery.<\/p><\/li><\/ul><p>We reserve the right to refuse returns that do not meet these requirements.<\/p><p>Sale or clearance items may not be eligible for refunds unless required by law.<\/p><p><strong>Returning Goods<\/strong><\/p><p>Customers are responsible for all return shipping costs and associated risks.<\/p><p>Returned items should be sent to:<\/p><p><strong>Exotica Forged Ltd.<\/strong><br \/>59 Croft Street<br \/>Swansea SA1 1QF<\/p><p>We strongly recommend using a tracked and insured shipping service. We cannot issue refunds for items lost or damaged during return transit.<\/p><p><strong>Damaged or Incorrect Items<\/strong><\/p><p>If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.<\/p><p>Include:<\/p><ul><li><p>Order number<\/p><\/li><li><p>Description of the issue<\/p><\/li><li><p>Clear photographs of the product<\/p><\/li><\/ul><p>We will review the claim and provide an appropriate resolution.<\/p><p><strong>Hand-Forged Product Variations<\/strong><\/p><p>Every Exotica Forged product is individually handcrafted.<\/p><p>As a result:<\/p><ul><li><p>Damascus patterns will naturally vary.<\/p><\/li><li><p>Handle materials may display unique grain patterns.<\/p><\/li><li><p>Minor cosmetic variations may occur.<\/p><\/li><\/ul><p>These characteristics are part of the handcrafted process and are not considered defects.<\/p><p><strong>Commissioned &amp; Custom Work Policy<\/strong><\/p><p><strong>Production Time<\/strong><\/p><p>Custom and commissioned projects typically require 4\u20136 weeks for completion. Complex projects may require additional time.<\/p><p><strong>Handmade Variations<\/strong><\/p><p>Because every commissioned piece is handcrafted, slight variations in dimensions, materials, finishes, and appearance may occur compared to reference images or design concepts.<\/p><p><strong>Returns &amp; Refunds<\/strong><\/p><p>Commissioned, personalized, and custom-made products are non-refundable and non-returnable unless the item arrives damaged or defective.<\/p><p>By placing a custom order, you acknowledge and accept these conditions.<\/p><p><strong>Gifts<\/strong><\/p><p>If an item was purchased as a gift and shipped directly to you, any approved return may be issued as store credit.<\/p><p>If the item was not marked as a gift, refunds will be issued to the original purchaser.<\/p><p><strong>Contact Us<\/strong><\/p><p>If you have questions regarding this Return &amp; Refund Policy, please contact us:<\/p><p><strong>Email:<\/strong> <a href=\"mailto:hello@rapidrisetech.com\">hello@rapidrisetech.com<\/a><\/p><p><strong>Company:<\/strong> Exotica Forged Ltd.<br \/>59 Croft Street<br \/>Swansea SA1 1QF<\/p><p><!-- \/wp:paragraph --><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: May 2026 Thank you for shopping with Exotica Forged. We value customer satisfaction and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exoticaforged.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":29,"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":32091,"href":"https:\/\/exoticaforged.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions\/32091"}],"wp:attachment":[{"href":"https:\/\/exoticaforged.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}