Return & Refund Policy

Last Updated: May 2026

Thank you for shopping with Exotica Forged.

We value customer satisfaction and aim to provide a fair and transparent returns process. Please review our Return & Refund Policy carefully before making a purchase.

Interpretation and Definitions

Definitions

For the purposes of this Return & Refund Policy:

Company (“We”, “Us”, “Our”) refers to Exotica Forged Ltd.

Goods refers to the products available for purchase through our website.

Orders refers to requests made by customers to purchase Goods.

Service refers to the Exotica Forged website.

Website refers to Exotica Forged.

You refers to the customer purchasing or using our products and services.

Your Order Cancellation Rights

You have the right to cancel your Order within 14 days without providing a reason.

The cancellation period expires 14 days after the day you receive the Goods, or when a third party nominated by you (other than the carrier) receives the Goods.

To exercise your cancellation rights, please contact us with a clear statement of your decision.

Contact

Email: hello@rapidrisetech.com

Refunds will be processed within 14 days after we receive and inspect the returned Goods. Refunds will be made using the original payment method unless otherwise agreed.

Conditions for Returns

To qualify for a return:

  • Goods must have been purchased within the last 14 days.

  • Goods must be unused and returned in their original packaging.

  • Goods must be in resalable condition.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products.

  • Engraved products.

  • Commissioned pieces.

  • Products damaged through misuse or improper handling.

  • Items that have been altered after delivery.

We reserve the right to refuse returns that do not meet these requirements.

Sale or clearance items may not be eligible for refunds unless required by law.

Returning Goods

Customers are responsible for all return shipping costs and associated risks.

Returned items should be sent to:

Exotica Forged Ltd.
59 Croft Street
Swansea SA1 1QF

We strongly recommend using a tracked and insured shipping service. We cannot issue refunds for items lost or damaged during return transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Order number

  • Description of the issue

  • Clear photographs of the product

We will review the claim and provide an appropriate resolution.

Hand-Forged Product Variations

Every Exotica Forged product is individually handcrafted.

As a result:

  • Damascus patterns will naturally vary.

  • Handle materials may display unique grain patterns.

  • Minor cosmetic variations may occur.

These characteristics are part of the handcrafted process and are not considered defects.

Commissioned & Custom Work Policy

Production Time

Custom and commissioned projects typically require 4–6 weeks for completion. Complex projects may require additional time.

Handmade Variations

Because every commissioned piece is handcrafted, slight variations in dimensions, materials, finishes, and appearance may occur compared to reference images or design concepts.

Returns & Refunds

Commissioned, personalized, and custom-made products are non-refundable and non-returnable unless the item arrives damaged or defective.

By placing a custom order, you acknowledge and accept these conditions.

Gifts

If an item was purchased as a gift and shipped directly to you, any approved return may be issued as store credit.

If the item was not marked as a gift, refunds will be issued to the original purchaser.

Contact Us

If you have questions regarding this Return & Refund Policy, please contact us:

Email: hello@rapidrisetech.com

Company: Exotica Forged Ltd.
59 Croft Street
Swansea SA1 1QF